Good customer service requires adherence to a set of best practice standards to ensure that every client, in every interaction, receives the kind of quality care you’ve built your business around. The ISO (International Organization for Standardization) provides tools to consistently meet stakeholder needs.
ISO 9001:2015 is a quality management standard that defines a set of quality management requirements. These requirements can be found in the following seven sections:
- Context
- Leadership
- Planning
- Support
- Operations
- Evaluation
- Improvement
MSI is an ISO 9001:2015 certified, quality driven and customer focused provider of contract manufacturing services. Our experienced team of electronics professionals continually strives to build lasting, synergetic relationships with our customers, suppliers, and employees. We seek growth through investment in people, processes and technology enabling us to exceed the expectations of our customers and to open doors to new opportunities.
MSI was certified to the ISO 9001:2015 standard in May of 2018, we passed this transition audit with zero non-conformities. Since this time MSI has gone through its first surveillance audit and again passed with zero non-conformances. MSI has implemented the “Process Approach” into our daily operations including the PDCA Cycle (Plan Do Check Act). We have implemented the utilization of Risk-Based Thinking Philosophy when developing, implementing, and improving the effectiveness of our Quality Management System.
MSI management is firmly committed to the pursuit of product quality, customer satisfaction, regulatory compliance, and continuous improvement. This commitment is demonstrated through the application of the Quality Management System, as defined by:
- Taking accountability for the effectiveness of the Quality Management System
- Ensuring the Quality Policy and Objectives are established and compatible with company goals
- Promoting awareness of the process approach and risk based thinking
- Ensuring resources are available for effective Quality Management
- Communicating the importance of effective Quality Management and conforming to the Quality Management System requirements
- Ensuring intended results are achieved
- Engaging, directing, and supporting personnel to contribute to Quality System effectiveness
- Promoting continual improvement
- Supporting other management roles and their related areas of responsibility
